Help & FAQs

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, browse our catalog, select your desired item and click “Add to Cart.” Once you’re ready, proceed to checkout where you’ll enter your shipping and payment information.

2. What payment methods do you accept?

Currently we only accept KHQR and ABApay.

3. Can I change or cancel my order?

Once your order is placed, it’s immediately processed. However, if you need to make changes or cancel it, please contact our customer service team within 30 minutes of placing the order. We’ll do our best to accommodate your request.

4. How long will shipping take?

Shipping times depend on your location and the shipping method selected. Once an order is placed it is processed within 15 minutes and shipped out as soon as possible.You can arrange delivery time according to when you would be available to accept it. You will receive a tracking number once your order is shipped.

5. Do you offer international shipping?

Yes, we ship internationally! Shipping times and costs will vary depending on the destination. International customers are responsible for any customs duties or taxes.

6. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on our website or through the carrier’s website.

7. What is your return policy?

We currently do not do any returns unless the product recieved is wrong or expired.

8. What do I do if I received a incorrect item?

While we do make sure to our best to pack and ship everything with care, in very rare cases of receiving an incorrect item, please contact our customer service team immediately with your order number and photos of the item.

9. Do you offer gift cards?

Currently, we don’t have a gift card system yet.

10. How can I contact customer support?

You can reach our customer support team via email at [[email protected]], by phone at [09-6300-7676], or through our live chat available from 9 AM to 6 PM, Monday through Sunday.

11. Do you offer discounts or promotions?

Yes, we frequently offer special discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

12. Is my personal information secure?

Absolutely! We take your privacy seriously. Our website uses industry-standard encryption to protect your personal and payment information. For more details, visit our Privacy Policy page.

13. How do I create an account?

You can create an account by clicking on the “Sign Up” or “Register” link at the top of the homepage. Enter your name, email address, and create a password. Once registered, you’ll be able to track your orders and save shipping details for faster checkout in the future.

14. What should I do if I forgot my password?

If you forgot your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and we’ll send you a link to reset your password.